Author Archives: Brad

XP computer won’t boot, reinstall gets me Stop Error 7B

I was working on a Dell Optiplex 760 that starting having software issues, and before I could look at it it stopped in the boot process with a blinking cursor. I tried going to the XP Recovery Console, but I received a blinking cursor on reboot. I tried repairing the XP installation and received the blinking cursor again. Finally, I wiped the drive completely and did a clean install of XP. Everything was looking good until the installation finished and the computer rebooted. I was then greeted with a BSOD and a Stop Error 7B. I did a little research and found a page on Tom’s Hardware Forum that discussed this issue. A nice anonymous user posted this:

“go into the bios and change SATA settings from AHCI to ATA
As if by magic!!!-)”

Sure enough, like magic, the computer booted into the post installation setup process. I remember having to change this setting when purchasing Dell laptops which came with Vista that I downgraded to XP. But I don’t know why this computer worked fine until the reload – maybe Dell’s putting an image on the computer bypasses this problem. In any event, I found my solution (thanks Anonymous!) and the computer is operational again.

File Copy Error 0×80070052

I have been having trouble for a couple of months doing a full office backup of a specific folder on the server. This folder has 30,000+ files in it and I am trying to copy it to an external hard drive. After copying about half of the files I receive an error 0x80070052 unable to create file or directory. I thought it was a problem with the files on the server, but another backup drive I have attached to the server does not have this problem. I tried copying the files from that backup drive and encountered the same error.

I remembered the FAT limit of files in the root folder so I thought maybe there is a file limit in any folder. I checked my external drive and it was formatted FAT32 so I reformatted it to NTFS and tried again. Not only did the backup work this time, but the speed increased about threefold! Afterward I did a little research and there is a limit of 65,536 directory entries in FAT32 drive folders; each file and subdirectory can use a few to several entries depending on things like long file / folder names. So like me you can run into this problem even if you don’t have 60,000 files in a folder.

Therefore, if you are going to backup folders with thousands of files and don’t need to access an external hard drive from Mac OS or Linux, format the drive NTFS. You may save yourself some headaches.

I am tired of companies dumbing-down web sites and software!

Today I experienced what is one annoyance in a long line of frustrations with computer software companies thinking everyone is a freaking idiot who uses a computer and therefore the software companies need to hold the users hand to do every simple task. Microsoft has been doing this for years with Windows, making every new version more idiotic than the last by hiding advanced controls, but making lite (read useless) controls available for idiots. As in, “Yes I know how to share files on a network, I don’t need to be warned about dangers” a la Windows XP in workgroup mode.

Microsoft has also been on my list for making it difficult, but still doable, to download an entire service pack file. No I don’t want to just install it on one computer or go through Windows Update on every computer I service to download the stupid SP over a high speed (slow) Internet connection.

But today’s culprit is Adobe. They have been making it more and more difficult to just download the installer for Reader since about version 7 or 8. First the Adobe download manager was a suggestion, now it is mandatory. Good luck finding a place on their site to simply download the installer. “You want to install Reader without going to our awesome website. Well now you have to sign up for some ridiculous license agreement just to install Reader to your 100+ computers on your company LAN.” Total BS!! How about making a link to  an IT support area of your website for people who work in IT and actually know how to fix computers? Hey Adobe, spend more time fixing your buggy, security-holed software and less time making it impossible for IT people to download an installer.

For anyone who knows how to do more than power on a computer and check their email, you can still get Reader from Adobe’s ftp site:

ftp.adobe.com/pub/adobe/reader/

choose the subfolder for your OS and the version of Reader you would like to download. Get it while you still can!

Upgrading a Dell Inspiron 518

My son recently has been complaining about the performance of his computer (a Dell Inspiron 518) in games. I did not purchase the computer for him originally so I did not concern myself with the Radeon 3450 video card which came with the system. Unfortunately, this video card has finally proven to be inadequate for playing modern games. My son tried to play Call of Duty Black Ops on the PC, but the video card just could not handle it even with the settings turned down.

With this in mind, and with a Radeon 4850 lying around from a PC I am turning into a media center computer, I decided to upgrade the Dell. Unfortunately, the power supply in the Dell is only 300 watts and lacks any power connector for a video card (6 pin connector in this case). So now I had to upgrade the power supply as well. I checked the measurements for the installed power supply and fortunately is was a standard size. I made a pre-Thanksgiving trip to best Buy and picked up a Thermatake 600 watt supply for $89 with more than enough power connectors.

The install of the power supply went well, although the old PS was a little difficult to remove thanks to some metal clips on the case chassis for routing cables which made removing the PS harder than it should have been. The new PS fit fine and then I went through the motions of finding what connectors I needed (there were many unused ones left). I plugged everything in, routing the cables as best as I could. Before removing the old video card, I powered on the PC to make sure the PS was working. When I saw the boot screen, I knew I was in business. Next I removed the old video card and installed the Radeon 4850 with its required power connector. I power on again, and everything was good. I only needed to reinstall the video drivers (which was not really a problem because I was planning on upgrading them anyway).

After a reboot I ran the Windows Experience test again and the video went from 3.7 to 5.9 (the max for Vista). Now all his components were 5.9 and I knew the PC was good to go. My son has been playing COD a lot lately since the upgrade (he was happy to be able to set the video settings to max).

So do not forget to check the power supply before upgrading internal components – you may not have the power connector you need.

Lord of the Rings: Conquest

I picked this one up for my kids because it is a console game ported to the PC and it has also been called LOR Battle Front (Pandemic, makers of LORC, also made SW Battle Front 1 & 2, and this game I think uses that engine). They loved Battle Front on the XBox 360 (I played Battle Front 2 on the PC and had fun with it. I’m not finished yet so no review yet). Anyway, this game is similar to Battle Front in that you can change classes at a flag point (although unlike Battle Front, everything is not mostly about capture flag points). LORC has 3 parts – a training mission, the War of the Ring campaign (good guys) and the Rise of Sauron campaign (bad guys). There is also an instant action mode which I didn’t try and a multiplayer mode where you can play together with other people. The training mission deals with Sauron’s original defeat; the game lets you play the 4 different classes (warrior, archer, mage, scout) here and teaches you their different abilities. It also lets you play a hero unit (these units are available in each mission at certain times, usually toward the end of the mission). After the training you have to play the good campaign before the bad campaign is available. There are 8 missions in the good campaign and 7 in the bad one. There are also 3 different difficulty levels: casual (easy), heroic (medium), and legendary (hard). Legendary is not available until you have finished a campaign on heroic (although I found all difficulty levels were available even after I finished the Sauron campaign on casual).

I liked the Sauron campaign better than the Ring campaign, possibly because you did not know exactly what was coming and also because it is fun to be the evil player sometimes. I started the Ring campaign on heroic, but later had to switch to causal because  I grew tired of playing the same mission over and over. That is my first gripe with this game. Each mission is divided into 5 or 6 different submissions, yet the game does not save until the end of the entire mission. I dislike the console checkpoint save system to begin with, but it sucks to get to the last part of a mission and lose and have to start all over again. I play games to have fun, and repetitive play is not fun. I played the entire Sauron campaign on casual and had more fun with it

One annoying thing it took me a while to figure out was how to select a hero character. A message will randomly flash on the screen if you want to play a hero and you have to select yes or no. I first thought you had to use the mouse, but this did not work. I finally figured out you had to use the left arrow key to select yes or the right arrow key to select no. Another gripe about this is that I use the arrow keys to move not the default WASD setup. If you push the up arrow key when the hero message pops up, it will disappear (although it would return sometimes).

Another thing to remember about this game is that it is a third person arcade action game, not a  first person PC game. There are many key combination moves (which I could not always get right) that you need to execute to beat foes. This is also a very short game (which I think is why the makers do things like have checkpoint saves so you replay missions serval times and the game feels longer). I easily beat the game in a few days playing only a few hours a day.

Overall this a good short diversion to get for $20 or less. Just don’t expect a pure PC game here.

Dell Inspiron 1501 Chipset Error

I just worked on a Dell Inspiron 1501 that was having problems booting into Windows. It could boot into safe mode, but in normal mode it would sit at the Welcome screen twirling its circle. I ran the built-in diagnostics and found a problem with the chipset. I figured it might be a bad motherboard. I used Dell’s support website and found the laptop needed an updated BIOS to fix the problem. The only BIOS they had for download had to be installed in Windows. Since the Windows on the laptop did not work, I reinstalled Windows first. With a new Windows load, I tried to run the BIOS update program, but it failed and said it had to be run as an administrator. The account I was using was an administrator account, but I actually had to right-click and select “Run as Administrator” before the program worked properly. Then I was in for a treat – I had always updated a BIOS through DOS or by running a Windows program that rebooted the computer and updated in DOS. This program from Phoenix actually updated the BIOS in Windows. This was quite scary given the nature of Windows to crash at inopportune times. Someone might want to rethink updating a BIOS with a Windows program since a system crash or blue screen could potentially nuke your BIOS.

Anyway the update succeeded and the error was fixed. However, the laptop gave me a Fixed Disk 0 not found error once before and after reloading Windows and updating the BIOS. I checked the hard drive through the Dell diagnostics and Windows check disk and found no errors. I suspect there may be something flaky on the motherboard, but since the laptop is over 3 years old, I advised the customer of the problem which might occur every once in a while. A reboot bypassed the problem so they decided they could live with the laptop like that as it was only being used for getting on the Internet. I hate having an unresolved problem, but the possible hardware solutions cost as much as a new laptop and the customer was okay with the problem as long as the laptop worked most of the time.

AVG Add-on for Outlook Prevents Outlook from Starting

I had to tackle this issue on a computer recently. The computer was running Outlook 2003 and AVG 9, but could no longer open Outlook. The first in a series of error messages that popped up when you tried to start Outlook said “Unable to start out-of-process scanning server” then “The add-in “C:\PROGRAM FILES\AVG\AVG9\avgxch32.dll” could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu.” Too bad you cannot get to the help menu in Outlook (although when I finally could, running Detect and Repair didn’t help).

I found one tip that said run the Inbox Repair Tool on the pst file. I did that, it found some errors and repaired them, but the AVG error persisted. Then I found a page on AVG’s site which discussed the problem. The answer was to download a utility to address the problem. The link provided was for AVG 8 (guess this problem’s been around for a while), but I changed the link to reflect AVG 9 and it worked. The utility finally let me start Outlook, but when I restarted, the problem came back. There is a log file generated that you can send to AVG for analysis, but I finally used the utility to get into Outlook and just disabled the AVG add-on. I figure when the next version of AVG comes out, maybe the add-on will work again.

APA Template

I recently wrote about buying a new APA template for Word 2010 from Reference Point Software. The template works great even in the 64-bit version of Word 2010 I am using. I have used an APA template from Reference Point Software since 2002 for Word XP, 2003, 2008 for the Mac, and now 2010. Of all of the versions (XP and 2003 were essentially the same) the Word 2010 version seems to be the best and easiest to use. The template integrates into the accursed Ribbon (which I have grown to accept now that it is customizable) and this makes using the template easier to use. In previous versions of the template for Word for Windows a menu called APA was added to Word and the options were accessible from this menu. Now a tab is created with its own ribbon interface making all the commands easier to see all at once and easier to use.

If you have a need for using an APA or MLA template, I highly recommend checking out the templates from Reference Point Software. This company was recommended to me in my first Master’s class and I cannot thank my instructor enough for suggesting them.

Command Prompt Saves a Trip

A few days ago I checked a Windows server and its robocopy backup routine was hung (a command prompt showed me where the backup was but it was not progressing). I tried to end all robocopy processes, but they would not close. I tried to do a normal restart from the Start button, but that just kicked me out of my remote session. When I reconnected to the server, nothing had changed. I tried ending the winlogon process because I had read in Technet magazine this would cause a reboot, but the server still would not reboot (maybe that action caused rebooting in pre-2008 servers).  Then I remembered another trick to try. I had also recently read in Windows IT Pro magazine about an administrator using the sc.exe command remotely to solve a hung service problem. I opened a command prompt and used the shutdown command to force a restart. It didn’t happen right away so I thought it wasn’t working, but I checked the server later and it had rebooted. My alternative was having to drive to the office and manually shutdown or restart. So don’t forget that command prompt tools can sometimes work better than GUI tools and might save you a trip one day.